Information and transparency

Complaints

Contact details and access to Portugal’s electronic complaints book.

Electronic complaints book

You can use the official platform or write to us to submit a complaint.

Alternative dispute resolution

For consumer relationships, consult the Direção-Geral do Consumidor for information on alternative dispute resolution and competent centres. The applicable body depends on the contract, territory and subject matter.

Direção-Geral do Consumidor ↗

Updated 19 September 2026.